Return Policy

Return Policy - Homitu.com

At Homitu.com, we understand that sometimes a product may not meet your expectations. We’re here to make the return process simple and hassle-free. Please review our return policy below.

Eligibility for Returns

▪ Items must be returned within 30 days of delivery.

▪ Products must be unused, in their original condition, and in the original packaging.

▪ Certain items, such as custom-made products or perishable goods, are not eligible for returns. Please refer to the product description for specific details.

How to Initiate a Return

▪ Contact us at support@Homitu.com to start the return process.

▪ Provide your order number, a brief explanation of the reason for the return, and any supporting photos if necessary.

▪ Our team will guide you through the next steps and provide a return authorization if applicable.

Return Shipping

▪ Customers are responsible for return shipping costs unless the item is defective or incorrect.

▪ We recommend using a trackable shipping service to ensure the safe return of your item.

Refunds for Returned Items

▪ Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

▪ Approved refunds will be processed to your original payment method within 5-7 business days.

Non-Returnable Items

▪ Gift cards

▪ Discounted or clearance items

▪ Items returned after the 30-day period

Exchanges

▪ If you receive a defective or damaged product, we offer exchanges free of charge. Please contact us within 7 days of delivery to arrange for an exchange.

Thank you for choosing Homitu.com. We’re committed to ensuring your satisfaction and look forward to serving you and your furry friends!